I spend most of my day at work answering the phone. I'm a secretary. Some people who call are so unkind and feel that it's okay to take their frustration out on me. Most of the time
I've not met these people before. So technically we're strangers and therefore my first impression of you is a very poor one. To these people I try and sound extra nice, disgustingly cheery in the hopes that maybe they'll learn a thing or two.
At least I've learned how a little kindness can instantly improve someone's day.